frequently asked question
At BaardCode Grooming, your satisfaction is our top priority. We strive to ensure you are completely delighted with every purchase you make.
If you are unhappy with any of our products, you can exchange or receive a full refund by following this simple step:
Contact our customer support by sending us an email at blotchretrofit@gmail.com within 30 days of receiving your order and please provide your order number and the reason for your return or exchange.
Our team will review your request and guide you through the refund or exchange process.
We strive to provide exceptional customer service and ensure your satisfaction with our products.
Currently, BaardCode does not have any physical retail stores. However, we sell wholesale to local barbershops and beauty stores and are always open to add more to our list.
We ship all over the world for a flat fee per geographical region.
We are incorporating new destinations for shipping in these regions as fast as possible, but in case you have any questions about your location, please contact us at blotchretrofit@gmail.com.
Flat Fee Summary:
Canada – $30 USD
Europe – $40 USD
Africa – $45 USD
Middle East – $45 USD
Please note: Customs can hold a package for up to 30 days, so please be patient. If you think there’s an issue with your package being lost or stuck, please send us an email at support@goldengroomingco.com.